People Hate Us on Yelp

the story behind yelp

People hate us on yelp and we’re not alone on this “unfair relationship” with the famous reviews website. When you google Yelp, this is what you find among their paid ad:

PBS: Yelp’s Rocky Relationship with Small Business

East Bay Express: Yelp and the Business of Extortion 2.0 

Yelp Sucks

Wall Street Journal: Yelp Reviews Brew a Fight Over Free Speech vs. Fairness

Wired: Yelp Accused of Extortion

Forbes: Think Yelp is Unbiased? Think Again!!

All our good reviews have been deleted by them and the only available is a bad one. Some clients have asked us about this and the only answer we have is: We refuse to be part Yelp’s extortion. We believe that if every business do the same, people will stop relying on Yelp’s reviews as an unbiased source. We tried calling them to figure out what was going on and the only answer we got was that they have a filter for all reviews that is supposed to put on evidence reviews from most reliable users. Of course, that is a lie. Many of our customers have written good reviews and they’re nowhere to be found.

Radiance DC is still a well recommended medspa and we hope new customers give more credit to actual people’s recommendations and google reviews rather than to Yelp. Fortunately, our customers are always very happy with our services and they always come back and recommend us to their friends.

Radiance DC. Personal Focus, Beautiful Results!

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